COMMON PROBLEMS ENCOUNTERED
While the comfort of buying online is undeniable, there are still instances or circumstances that will take that convenience away from you and will be replaced with annoyance and regret over why you have ordered for it online anyway. But there is always first time for everything. Even we have used our common senses at hundred percent, still there are times we become victims of scam, fraud or simple misinterpretation of transactions, delay on deliveries or erroneous transactions.
I have listed the following common problems encountered in buying online. Anticipation for these problems could be a great help to avoid it in the first place. I will try in my next post the solutions to these problems but first let me enumerate it for you.
Have you experienced the following in buying online?
- Wrong product being delivered to you. I have experienced this once when I ordered a right side mirror for my car. I was quite impressed with its fast shipping but only to my dismay when I opened the package. The wrong part was the one that have been delivered. These are just normal cases that have simple solutions. I have just informed their customer representative about the mistake. This is the reason why it is always best to choose online store that offers complete customer back-up and assistance.
- Poor after-sales service. Thanks god I haven’t experience this yet, as I mentioned about the wrong product delivered to me, my queries and complaints were entertained duly. They were even prompt and apologetic enough with it. But a friend who have purchased from one online store which is quite doubtful in the first place has a very poor after-sale service. When Nick (my friend) attempted to contact them, all he hears is a busy tone on the other line.
- The Item didn’t match the description. This time, the part is correct but what you expect out of it turned out to be the opposite of its description. Before buying, you should read and inspect the pictures clearly being shown. It is better to call their hotline for further information of the product to avoid experiencing this. For me, I always go to online store that does not only give away brief descriptions of their products.
- No Delivery of the Item Purchased. This is the reason why you need to have a background check on the company you are buying from. Good companies state their physical office address and authentic contact numbers.
- Email addresses sold to third parties. You have to read carefully their site’s privacy information or statements. There are sites that really relay email ads to third parties. You need to request for confidentiality of your personal information before ordering.
- Delays with online purchases and shipping. This is a problem that somehow has a lot of alibis and reasons behind it. When this happens, you need to do incessant follow-up for your items to be delivered. Make sure by the way that this happens during ordinary days. Holidays and other fortuitous events are valid reasons for delays. You can’t argue or force the delivery in these times.
- Misuse of Credit cards or any payment method details. This is the situation I always pray I will not experience. First you will undergo the hassle of retracting back the payments since you will deal with two companies, the store and your credit card issuer.
These are just few of the common problems that you will encounter when you buy online. But this rarely happens especially if you know you have purchased or order in a step as per instructed. Online shopping just like anything else does not always guarantee smooth ways or that it will go everything is according to plan. Just be wary and make sure that you are ordering from the reputable dealers with competent customer service assistance.
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